Kirkiri FAQ — All Your Questions Answered in One Place

No. Each individual may only open one Kirkiri account. If multiple accounts belonging to the same person are found, all accounts may be permanently closed and any remaining balance may be forfeited.

On the login page, click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Verify your identity using the OTP and set a new password. The entire process takes no more than 5 minutes.

To change your name, you will need to contact Kirkiri support and verify your identity. Mobile number changes can also be made through support. For security reasons, these changes cannot be made directly from your settings.

Yes. The Kirkiri website is fully mobile-optimized. Simply open kirkiri.app in the browser on any smartphone. You can access your account on all devices using the same login credentials.

The minimum deposit on Kirkiri is BDT 100. The maximum limit depends on your account level and verification status. Regular members have a daily deposit limit of BDT 50,000. VIP members enjoy higher limits.

Your balance is usually updated within 1–3 minutes of a deposit. If it hasn't appeared after 5 minutes:

• Check your SMS or payment notification to confirm the transaction was successful
• Contact Kirkiri Live Chat with your transaction ID
• Usually manually verified and credited within 2–6 hours

Kirkiri does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their standard transaction charges — typically 1.85% or a fixed rate.

The minimum withdrawal on Kirkiri is BDT 300. The standard daily withdrawal limit for regular members is BDT 1,00,000. VIP and verified accounts have higher limits. Contact support for details on weekly or monthly limits.

KYC verification is required for withdrawals above a certain amount. This typically involves submitting a copy of your National ID or passport. The verification process is usually completed within 24–48 hours.

If a withdrawal is cancelled, the amount is automatically returned to your Kirkiri wallet balance. No additional charges are deducted in most cases. Contact support to find out the reason for the cancellation.

You can earn a daily check-in bonus by logging into Kirkiri every day. The bonus amount generally ranges from BDT 50 to BDT 500 and depends on your account activity and level. Logging in at the same time each day increases your chances of earning a streak bonus.

Share your personal referral code or link with a friend. When your friend registers and makes their first deposit, you will receive a referral bonus. Your friend will also receive a special bonus. You can find your referral code in your profile settings.

A wagering requirement means you must place a specified amount in bets before you can withdraw a bonus. For example, a 10x requirement on a BDT 100 bonus means you need to wager a total of BDT 1,000. The specific terms are stated with each bonus offer.

The minimum bet for Sports Betting on Kirkiri is BDT 50. The maximum bet for most events varies based on the event and odds. Special limits may apply for select matches.

In Kirkiri Bingo, you purchase cards containing various numbers and join a round. As numbers are drawn at random, match them against your card. Complete a specific pattern — a straight line, diagonal, or full house — to win. Your winnings each round depend on the number of cards in play and the winning pattern achieved.

With pre-match betting, you place your bet before the match begins and the odds are generally fixed. With live betting, you can bet while the match is in progress and the odds change from moment to moment. Live betting is more exciting, but requires quick decision-making.

Go to the "Security" section in your account settings. Enable the "Two-Factor Authentication" or "2FA" option. You will receive an OTP on your mobile each time you log in. Keeping this enabled keeps your account significantly more secure.

No. Kirkiri never sells your personal information to third parties. Your data is not shared with anyone except where required by law. For more details, please read our Privacy Policy.

For any complaints, contact us directly via live chat or email. We aim to respond within 24 hours. More complex issues are resolved within a maximum of 72 hours.

Yes! Kirkiri's entire support team speaks Bangla. You're welcome to ask questions and receive answers entirely in Bangla — no English required.